October 18, 2005

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To Whom It May Concern:

It is my pleasure to write this letter of recommendation on behalf of Susan Svensson.

Susan has worked with World Learning for Business as both a business communication trainer and training designer since 2001. She is a writing specialist and I can say without reservation that Susan is one of the finest business writing trainers I have ever worked with. Over the years, Susan has contributed greatly to the development of our writing courses and workshops.

Susan was the lead designer for the following World Learning for Business courses and workshops:

Writing Workshop for Employee Self-Assessment

Writing Workshop for Manager Assessment

Grammar Booster workshop

Virtual Effective Business and Technical Writing (an instructor led, synchronous on-line course)

Delivery of these courses to various World Learning clients since 2001 has generated in excess of $90,000 in revenue for our business.

As a trainer, Susan consistently received ratings of 4.5 and above on a scale of 1 to 5. Her trainees experienced measurable learning gains as evidenced by employee and manager. Typical comments from trainees in Susan’s classes include:

• "The writing skills I learned through the classes I've taken actually not only helped me at work but also in other correspondence I have with other people outside work."
• "Writing has become a lot easier for me. I do less editing and re- writing. I don't have to read what I just wrote 3 times or more. Everything just seems to flow naturally."
• "This helped me to write my self-assessment and development objectives."
• "Helped me write a well-written scientific paper."

"This has been by far the best writing class that I have ever taken. The ability to be at my system and work has also been time saver and I immediately felt comfortable participating. The instructor asked questions that were relevant and provided an excellent mechanism for feedback to the group."

In addition to her excellent training and design skills, Susan is a true pleasure to work with. She has consistently met all deadlines. She works extremely well with her colleagues and the managers who oversee the client relationships and the training. She has been and continues to be a very professional and expert representative of World Learning, our values, and our programs.

Best regards,

Cindy Ochoa

Regional Manager

World Learning for Business